Choosing a commercial cleaning partner is a decision that goes beyond price. It's about reliability, safety, and finding a team that understands your business needs.
In this post, I walk you through 7 smart questions every business should ask before committing to a cleaning company — covering everything from insurance and eco-friendly practices to scheduling flexibility and client references.
At Touch of Clean Aberdeen, we know that asking the right questions leads to stronger, more trusted partnerships.
1. What Kind of Businesses Do You Usually Work With?
Before anything else, find out whether the cleaning contractor has experience with businesses like yours. Cleaning a corporate office, a medical facility, or a warehouse all require different protocols, products, and standards.
2. Can You Provide Proof of Insurance and Health & Safety Compliance?
Don't skip this one. A professional contractor should have full public liability insurance and be compliant with health and safety regulations. This protects both your business and theirs.
3. Which Services Are Included — and Which Are Optional?
Some companies quote for basic cleaning only, while extras like deep carpet cleaning, window washing, or disinfection are added costs. Get a clear breakdown.
4. How Flexible Are You with Scheduling and Urgent Needs?
Things happen — maybe you need a one-off deep clean or last-minute help after an event. Ask how the company handles requests outside the regular schedule.
5. What Kind of Cleaning Products Do You Use?
Especially today, it's important to know if your cleaning contractor uses safe, eco-conscious products. This protects both your workplace and their staff.
6. How Is Pricing Structured — and Are There Any Hidden Fees?
A good contractor should be upfront about how pricing works, whether it's a flat monthly rate, by square footage, or based on frequency. Hidden fees? Red flag.
7. Can I See References or Testimonials from Past Clients?
Nothing builds confidence like hearing from existing clients. Ask for reviews, testimonials, or case studies.
Final Thoughts
The right cleaning partner should feel like a seamless extension of your team — reliable, communicative, and aligned with your values. Asking the right questions is the first step to building that trust.
Touch of Clean Aberdeen is here not just to clean, but to care for your space, your people, and your reputation.
Alessia
Founder of Touch of Clean Aberdeen. Passionate about eco-friendly cleaning, workplace hygiene, and helping Aberdeen businesses thrive in a clean, healthy environment.